Shipping policy

We know waiting for your Wolli order can feel like a while—good things (and happy pups) take a little time. Here’s what to expect.

Processing & Delivery

• Orders are processed within 1–3 business days
• During busy periods, processing may take up to 5 business days
  
• Orders typically arrive within 8–14 business days

Shipping times are estimates and may vary due to carrier delays, weather, or high-volume periods.

Tracking & Shipping Details

• You’ll receive a tracking number via email once your order ships
• Please allow 24–48 hours for tracking updates
• Orders may arrive in separate packages if multiple items are purchased

Please double-check your shipping address at checkout to avoid delays.

Lost or Missing Packages

If your package is marked as delivered but not received:

• Check around your delivery area
• Ask household members or neighbors
• Contact the shipping carrier

If your order hasn’t arrived within 20 business days of shipment, contact us at contact@mywolli.com and we’ll help investigate.