Refund policy

At Wolli, we design products to be simple, thoughtful, and made to last. If something isn’t right, we’ll make it right—quickly.

We currently don’t offer returns.

However, if there’s an issue with your order, we’re happy to send a replacement.

If your item arrives damaged, defective, or incorrect, we’ll replace it at no cost.

Please contact us at contact@mywolli.com within 7 days of delivery and include:

This helps us resolve things quickly and get a replacement on the way.

Once your request is reviewed, we’ll confirm eligibility and ship a replacement
In some cases, we may ask for the original item to be returned before processing

Please double-check your shipping details at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend it.

If your package is lost due to a carrier issue, we’ll work with you to resolve it and may offer a replacement or store credit.

Orders marked as delivered by the carrier are considered fulfilled.

Requests must be made within 7 days of delivery
We may request photos to verify any issues
To keep things fair for everyone, we reserve the right to decline requests in cases of misuse

Reach out anytime at contact@mywolli.com— we’re here to help.